Gunawan, K. and Irvan Rolyesh Situmorang 2024. The Influence of Chatbot and Customer Experience on Customer Satisfaction among Generation Z Shopee Users in Bantan Village. PROCEEDING INTERNATIONAL BUSINESS AND ECONOMICS CONFERENCE (IBEC). 3, 1 (Dec. 2024), 91–100. DOI:https://doi.org/10.47663/ibec.v3i1.221.