shendy, Pesta Gultom, & Elisabeth Nainggolan. (2023). The Role of E-CRM and E-Marketing Increasing Market Orientation In Alligator Roastery Medan. PROCEEDING INTERNATIONAL BUSINESS AND ECONOMICS CONFERENCE (IBEC), 2(1), 330–339. https://doi.org/10.47663/ibec.v2i1.132