GUNAWAN, Kenny; IRVAN ROLYESH SITUMORANG. The Influence of Chatbot and Customer Experience on Customer Satisfaction among Generation Z Shopee Users in Bantan Village. PROCEEDING INTERNATIONAL BUSINESS AND ECONOMICS CONFERENCE (IBEC), [S. l.], v. 3, n. 1, p. 91–100, 2024. DOI: 10.47663/ibec.v3i1.221. Disponível em: https://conference.eka-prasetya.ac.id/index.php/IBEC/article/view/221. Acesso em: 11 sep. 2025.