Utilization of E-Commerce and Digital Marketing in Increasing Customer Purchasing Decisions at CV. CS Lestari Jaya Kisaran
DOI:
https://doi.org/10.47663/ibec.v3i1.233Keywords:
E-Commerce, Digital Marketing, Purchase Decision, CustomerAbstract
At CV. CS Lestari Jaya, a decline in sales is evident due to a continuous decrease in customer purchases. This drop in customer purchasing decisions may be linked to the company's limited use of e-commerce and digital marketing strategies. The aim of this study is to assess how the use of e-commerce and digital marketing can influence customer purchasing decisions at CV. CS Lestari Jaya Kisaran. This research is quantitative in nature, with a population of 149 customers who made purchases at CV. CS Lestari Jaya Kisaran in 2023. The sample size was determined using the Slovin formula with a 5% standard error, resulting in 109 samples. The findings indicate that both e-commerce and digital marketing have a significant impact on customer purchasing decisions, both individually and together. To enhance customer purchasing decisions, it is crucial for CV. CS Lestari Jaya Kisaran to effectively leverage e-commerce platforms and digital marketing strategies. Furthermore, running targeted paid advertising campaigns on these platforms can help reach specific audiences based on demographics and interests, increasing the likelihood of conversions
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