Determinants of Technology Acceptance among Older Adults  in Malaysia

Joshua Teck Khun Loo; Jie Jeng Chang; Sima Ahmadpour; Sumiko  Chun Yi  Cheng; Kock Lim Tan

doi:10.47663/ibec.v4i1.396

Authors

Captain School of Business, UOW Malaysia KDU Penang University College
Mr School of Business, UOW Malaysia KDU Penang University College
Dr Department of Information Systems, Universiti Tunku Abdul Rahman
Ms School of Business, UOW Malaysia KDU Penang University College
Assoc. Prof. Dr School of Business, UOW Malaysia KDU Penang University College

DOI:

https://doi.org/10.47663/ibec.v4i1.396

Keywords:

Behavior Intention, Ease of Use, Performance Expectancy, Social Influence

Abstract

This study examines elderly Malaysians’ intention to use QR ordering through the Unified Theory of Acceptance and Use of Technology, focusing on ease of use, performance expectancy, and social influence. A survey was analysed using partial least squares structural equation modelling. Diagnostics indicated acceptable univariate normality with some multivariate non normality, and checks for common method variance were satisfactory. The measurement model met accepted reliability and validity standards. In the structural model, performance expectancy and ease of use both showed positive effects on behavioural intention, while social influence was not a significant driver. The importance performance map identified performance expectancy as the most influential driver of intention and ease of use as the next most influential, both with room for further enhancement, whereas social influence showed limited importance. Findings suggest that older adults form intention when the system clearly delivers benefits such as faster and more convenient ordering and is simple to operate. Practically, providers should highlight tangible benefits, streamline the journey, and offer clear guidance at the point of use. Limitations include a single service context, a cross sectional design, and reliance on self reported intention. Future research should test causal pathways and examine mediators and moderators such as recognition of benefits, education, and dining context.

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Author Biographies

Captain, School of Business, UOW Malaysia KDU Penang University College

Associate Professor Capt. Dr. Joshua Loo Teck Khun is a distinguished academic and former military officer at the School of Business and Administration, UOW Malaysia KDU Penang University College. Leveraging a unique background that combines disciplined leadership from his military service with advanced academic expertise, Dr. Loo brings a pragmatic and strategic perspective to his roles in teaching, research, and mentorship. He holds a Doctorate in Business Administration, a Master's in Economic Management, and a Bachelor's degree in Social Science majoring in Economics and Minoring in Political Science, forming a robust foundation for his diverse research interests. These include globalization, economics, organizational performance, strategic management, leadership, innovation, and marketing. An active and contributing scholar, Dr. Loo has been consistently disseminating his research findings at academic conferences and in peer-reviewed publications since 2016, establishing himself as a respected voice in his field

Mr, School of Business, UOW Malaysia KDU Penang University College

Chang Jie Jeng is an MBA candidate with a background in Computer Science and active involvement as an entrepreneur in the information technology industry. His professional interests bridge business strategy and technological innovation, focusing on the practical integration of digital solutions to enhance organizational performance and customer experience.

Dr, Department of Information Systems, Universiti Tunku Abdul Rahman

Dr. Sima Ahmadpour, presently working as an Assistant Professor at the Department of Computer Science, Faculty of Information and Communication Technology, Universiti Tunku Abdul Rahman, Malaysia. Sima received her PhD Degree from National Advanced IPv6 (NAv6) center at Universiti Sains Malaysia (USM), in 2016. She was honored with a fellowship award from USM at 2010. Since then, she taught various computer sciences courses in different inter(national) universities to undergraduate as well as graduate students. She has vast professional research experience and supervised several Master theses. Her research interests are Business Analytics, Statistical modeling, Data Science, Internet of Things (IoT), and Cybersecurity.

Ms, School of Business, UOW Malaysia KDU Penang University College

Ms. Sumiko Cheng Chun Yi is a Senior Lecturer at UOW Malaysia KDU Penang University College, specializing in business management, human resources, Tech-Tourism, hospitality, psychology, and e-learning. She has published a range of journal articles on topics such as virtual tourism experiences and consumer revisit intention in hospitality. Known for her innovation, she integrates AI into her pedagogy and has won multiple awards including Teaching Excellence (2024) and Innovation (2020).

Assoc. Prof. Dr, School of Business, UOW Malaysia KDU Penang University College

Dr. Tan Kock Lim is a Program Leader and Lecturer at UOW Malaysia KDU University College, Penang. He holds a Doctor of Business Administration (Finance) and an MBA from Universiti Sains Malaysia. With over 15 years of banking experience at Alliance Bank and Hong Leong Bank, Dr. Tan is also a Certified Credit Professional (AICB). His research interests include banking, risk management, FinTech adoption, financial literacy, digital finance, and sustainable finance.

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