STUDENT’S PERCEPTION TOWARDS SERVICES QUALITY OF ZAKAT DISTRIBUTION IN EDUCATION ISTITUTION
DOI:
https://doi.org/10.47663/ibec.v2i1.138Keywords:
Student’s Perception, Tangibles, Reliability, Responsiveness, Assurance, Empathy, ZakatAbstract
The distribution of zakat in Malaysia should be able to reduce poverty in society and help
zakat recipients in fulfilling their needs. The study is to know about student’s perception
towards services quality of zakat distribution. The purpose of this research is to
determine the level of student’s perception towards services quality of zakat distribution
and to determine the relationship between tangibles, reliability, responsiveness,
assurance and empathy towards student’s perception on zakat distribution. A student’s
survey questionnaire was utilized as the primary research instrument for this study. The
questionnaire for this study consisted of 35 items in three parts that were Part A, Part B
and Part C by using the 5 Likert scale. This study involved students in all department at
Polytechnic Ungku Omar (PUO) which are from 3rd to 5th semester who receiving zakat
in session December 2021 until June 2023. Descriptive analysis for 255 respondents
was obtained from questionnaire based on mean of the main research variables. The
overall mean of student’s perception is 4.2840, tangibles is 4.0980, reliability is 4.3080,
responsiveness is 4.2100, assurance is 4.2820 and empathy is 4.3040. The study shows
that medium relationships among responsiveness, reliability, assurance and students’
perception towards services quality of zakat distribution. Therefore, the institution should
improve all service quality to gain stronger relationship such as by sending staff to attend
courses to be more open in solving problems, training staff to have more skills and be
prepared to face the zakat contestants, provide classes and instructors for new staff to
be more vulnerable knowledge related to zakat. Thus, students will feel trust and relying
solely on the institution. Lastly, the researchers need to expand the number of
respondents in order to know more results about zakat perception among students and
including more institutions
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