A Potential Framework for an Impactful Tourism Destination Innovation in Aceh
DOI:
https://doi.org/10.47663/ibec.v4i1.300Keywords:
Aceh, Destination innovation, Living labs, Muslim-friendly tourism, Pentahelix collaboration, Smart destination, Visitor-flow managementAbstract
This study proposes a potential framework for impactful tourism destination innovation in Aceh by synthesizing recent evidence on smart/digital destinations, Muslim-friendly service assurance, living-lab co-creation, and sustainability–resilience. Using an integrative review method, we screened and synthesized peer-reviewed works to derive two complementary levels of intervention: a program/actor level, where four capacity blocks—personal competencies, Muslim-friendly service assurance, technology skills, and policy facilitation—produce operational artefacts (service scripts, end-to-end SOPs, Halal & Prayer Map/QR, data-entry routines, and MoUs); and a destination system level, where capacity blocks feed Integration and activate three value streams (Interpretation of Memory & Culture, Muslim-Friendly Hospitality, and Community-Based Nature Tours). Results specify a compact destination KPI set—Net Experience Score, Repeat Intention Rate, Visitor-Flow Index, Waste-to-Recycling Ratio, and Conservation Score—linked to a stage-gated pipeline (Ideas → Research & Co-design → Pre-pilot → 12-week Pilot & Commercialization → Advanced Market/Scale-up). The framework argues that a Pentahelix orchestration (DMO, industry, community/NGOs, academia, media/platforms), coupled with a weekly operational dashboard and interpretation-first design, can improve experience quality, flow management, and socio-ecological outcomes. The model yields testable propositions and a practical roadmap for destination managers in Aceh and similar contexts.
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